Shipping Policy
Last updated: April 2026
1. Order Processing
Orders are typically processed within 1–2 business days of payment confirmation. During periods of high demand, processing may take up to 3 business days. You will receive a notification once your order has been dispatched.
2. Shipping Methods
Biomatrix utilizes reliable courier services to ensure your order arrives safely and efficiently. Shipping options and associated costs are displayed at checkout and may vary based on your location and the selected delivery method.
3. Discreet Packaging
All orders are packaged discreetly with no external branding or product descriptions visible. We prioritize your privacy and ensure that packaging meets the standards required for safe transport of research materials.
4. Delivery Expectations
Estimated delivery times are provided at checkout and depend on your geographic location and the shipping method selected. While we strive to meet estimated delivery windows, Biomatrix cannot guarantee delivery dates and is not responsible for delays caused by carriers or customs processing.
5. Responsibility After Dispatch
Once your order has been dispatched and received by the carrier, responsibility for the package transfers to the shipping provider. Biomatrix is not liable for lost, stolen, or damaged packages after they have been handed to the courier. We recommend selecting a shipping option with tracking and insurance for added security.