Refund Policy
Last updated: April 2026
1. No Returns on Opened Products
Due to the nature of research compounds and the strict handling requirements necessary to maintain product integrity, Biomatrix cannot accept returns on products that have been opened, unsealed, or used in any capacity. All sales of opened products are final.
2. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact Biomatrix within 48 hours of delivery. Include photographic evidence of the damage or discrepancy along with your order number. Each case will be reviewed individually, and we will work to resolve the issue through replacement or credit at our discretion.
3. Contact Requirement
All refund or replacement requests must be submitted within 48 hours of receiving your order. Requests submitted after this period may not be eligible for consideration. Contact us through our official communication channels with your order details and a clear description of the issue.
4. Processing
Approved refunds will be processed within 5–10 business days and returned to the original payment method. Biomatrix reserves the right to deny refund requests that do not meet the criteria outlined in this policy.